Contact

Customer Service & General Inquiries

hello@ciennenewyork.com

Press Inquiries

press@ciennenewyork.com

Wholesale Inquiries

sales@ciennenewyork.com

 

FAQ

Q: Where are your products made?

A:All of our clothing is designed and manufactured in New York City.  Our fabrics are made by the most reputable purveyors of textiles globally.

Q: What is your sourcing and design philosophy?

A: Our design philosophy aims to celebrate the best of what the world has to offer, highlighting the unique aspects of a culture or place in which a material derives from. We look to a global marketplace for inspiration, striving to protect and preserve traditional crafts, use sustainable materials, and collaborate with skilled makers. Whether local or international, socially minded or environmentally conscious, we source with integrity from all over the world.

Q: Where can I find your products?

A: Our collections can be found on our website, ciennenewyork.com, and at select retailers worldwide. We also take private appointments at our studio in downtown New York City, and hold private trunk shows and pop-up events across the United States. If you want to learn more, or request an event in your city, email us at hello@ciennenewyork.com. We’d love to hear from you!

Q: How can I see your fabrics or try on your collection?

A: We get it, shopping online isn’t easy, especially when you want to touch and feel the quality of a garment. Want to see a fabric or try-on a piece before purchasing? Email us at hello@ciennenewyork.com to schedule a private appointment in our New York City studio.

Q: How does Cienne fit?

A: We work hand-in-hand with our pattern-makers, spending hours fit testing every size. We go above and beyond to guarantee a perfected fit in each of our pieces.

Q: What size am I?

A: Unless otherwise noted on our shopping product pages, our garments fit true to size, so we suggest taking your normal size. If you have a question about sizing or measurements, please email us at hello@ciennenewyork.com. You can also reference our size chart or fit notes located on each shopping product page.

Q: How do you ensure quality?

A: We examine all of our fabrics and products closely to ensure the natural defects and imperfections of our fabrics are within our high standards of quality control.

Q: Why does my garment not look exactly as pictured?

A: Many of our products feature handmade materials. Because of this, color, texture and appearance vary, adding to the natural beauty of our craftsmanship. Far from being considered defects, these unexpected aspects make the garment unique.

Q: Did we miss something?

A: We love to hear from our customers. Any questions or comments, please email us at hello@ciennenewyork.com. We take all feedback into consideration when designing and producing our products.

Shipping

We currently ship within the continental United States, and to Canada, United Kingdom, and Australia. Please note, our international shipping rates do not include duties. Duties and taxes must be paid by the customer for the shipping provider to release your shipment from customs in your country. Do you need help predicting duties? Please see here.

Standard orders are typically processed within 2-3 business days. Expedited orders are processed within 1 day. Shipping costs are non-refundable.

Please make sure all shipping and billing information is correct to avoid unnecessary delays. We’re unable to ship to P.O. boxes at this time.

If you absolutely need your merchandise right away, or have any questions regarding shipping, please contact us at hello@ciennenewyork.com.

Returns

To return or exchange an item, please email us at hello@ciennenewyork.com. Please provide your order number and reason for your return/exchange.

Full-price items with original tags that have not been worn, washed, or altered can be returned within 14 days of receipt for a full refund. After 14 days, you will be eligible for online store credit only. After 30 days, all sales are final. Please note all sale items are final sale.

The customer may choose their preferred method of return shipping. We recommend insurance/tracking as Cienne is not responsible for lost packages. The customer may choose to have Cienne send a pre-paid return shipping label, the cost of which will be deducted from refund/credit amount.

Deliberately discerning (practically poetic).