Contact

For general inquiries and orders placed online, please contact:

hello@ciennenewyork.com

Phone

+1 212 884 9677

Monday – Friday, 9am – 5pm EST

For wholesale inquiries, please contact:

sales@ciennenewyork.com

For press inquiries, please contact:

press@ciennenewyork.com

FAQ

Q: Where are your products made?

A:  All of our clothing is designed and manufactured in New York City.  Our fabrics are made by the most reputable purveyors of textiles globally.

Q: What is your sourcing and design philosophy?

A: Our design philosophy aims to celebrate the very best of what the world has to offer, highlighting the unique aspects of a culture or place in which a material or technique derives from. We look to a global marketplace for inspiration, striving to protect and preserve traditional crafts, use sustainable materials, and collaborate with skilled makers. Hand-spun, handwoven cottons from Ethiopia; fine silks, loomed by women in central India; soft, textured knits from Japan; expertly-skilled, pattern-makers and sewers in New York City’s garment district. Whether local or international, socially minded or environmentally conscious, we source with integrity from all over the world.

Q: What is your design process?

A: Our design process is lengthly, yet love filled. All of our pieces are designed in our New York City studio. In most cases, we design our fabrics as well as our clothing. Once a fabric has been designed, we work closely and collaboratively with our artisans, located all over the world, to ensure we achieve just the right level of aesthetic, quality, and craftsmanship. Once the fabrics are completed, they are shipped to New York where we perfect every seam and curve of a garment to ensure a perfect fit, before going into small-batch production with our high-end manufacturers.

Q: Where can I find your products?

A: Our edited assortment can be found exclusively on our website, ciennenewyork.com. We also hold seasonal pop-up shopping events in New York City. If you want to learn more, or request an event in your city, drop us a line at hello@ciennenewyork.com. We’d love to hear from you!

Q: What do your fabrics feel like?

A: We place emphasis on how a fabric looks, and feels. Our traditional textiles are delicately made of hand-spun cotton and mulberry silk, the finest quality of silk in the world, and dyed with 100% natural dyes. Our modern textiles vary in content, but always feature the highest quality yarns that are rich in texture. All of these attributes contribute to how good a fabric feels.

Q: How can I see your fabrics?

A: We get it, shopping online isn’t easy, especially when you want to touch and feel the quality of a material. Want to see a fabric before purchasing one of our products? Email hello@ciennenewyork.com and ask about our Swatch Program. We’d love to send you swatches of our fabrics, free of charge, so you can touch and feel them before purchasing.

Q: How does Cienne fit?

A: We work hand-in-hand with our pattern-makers, spending hours fit testing every size. We go above and beyond the standard development process to guarantee a perfected fit in each of our pieces.

Q: What size am I?

A: We get it, we all come in different shapes and sizes, so we realize finding the right fit may be difficult. Our garments fit true to size so we suggest taking your usual size. However, if you have a question about a particular size, send your measurements to hello@ciennenewyork.com, or call us at (212) 884-9677 and we’ll be happy to help. You can also reference our detailed size chart or fit notes located on each shopping product page.

Q: Can you provide more information about a style?

A: We’d love to tell you more about our collection. Specific style and fit details can be found on the individual product pages of the styles of interest, or you can reach out through email at hello@ciennenewyork.com, or call us at (212) 884-9677.

Q: How do you ensure quality?

A: We examine all of our fabrics and products closely to ensure the natural defects and imperfections of our fabrics are within our high standards of quality control.

Q: Why does my garment not look exactly as pictured?

A: The majority of our products feature handwoven fabrics that are created by skilled artisans using age-old looms. Because of this, color, texture and appearance vary, adding to the natural beauty of our craftsmanship. Far from being considered defects, these unexpected aspects make the garment unique.

Q: How do I care for my Cienne pieces?

A: We highly recommend dry clean only. This ensures the longevity of your garment.

Q: Did we miss something?

A: We always love to hear from our customers! Any questions or comments, please drop us a line at hello@ciennenewyork.com, or call us at (212) 884-9677. We take all feedback into consideration when designing and producing our products.

Shipping

Cienne offers free ground shipping on all orders within the continental United States.

Orders are processed as quickly as possible, typically within 1-2 business days. Shipping times vary based on destination.

Please make sure all shipping and billing information is correct to avoid unnecessary delays. We’re unable to ship to P.O. boxes at this time.

If you absolutely need your merchandise right away, or have any questions, please contact us at hello@ciennenewyork.com, or call us at (212) 884-9677.

 

Returns

Items with original tags that have not been worn, washed, or altered can be exchanged or returned for a full refund. Sale items are final sale where noted.

Items must be returned to Cienne within 14 days of purchase. A shipping label will be provided by Cienne for valid returns. Refunds are applied to the payment method used to place the order.

To return or exchange an item, please contact us at hello@ciennenewyork.com, or call us at (212) 884-9677. Please let us know why you’d like to return your item, what item you’re returning, and your order number.

Extended Holiday Return Policy

For orders placed during our holiday season, we are happy to extend our regular 14-day return policy to a 30-day policy. For any gift orders placed on or after November 15th, we will honor all returns postmarked to us by January 15th.